Zendesk Pricing Plans & Costs Guide (updated 2025)

Zendesk is a leading customer service software and sales CRM that empowers businesses to communicate effectively and efficiently with their customers. Trusted by over 169,000 companies in 160+ countries, it allows users to store and manage customer information, track interactions, and maintain a historical record of support activities. With more than 10,000 AI customers, this cloud-based platform provides comprehensive support across email, messaging, chat, phone, social media, and more, catering to businesses of all sizes, from startups to large enterprises.

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New in 2025, Zendesk has rolled out powerful updates across its Suite product line, heavily emphasizing AI integration, automation, and an enhanced user experience. With the introduction of Zendesk AI Agents, contextual workspaces, and deeper analytics, businesses now have smarter tools to serve customers efficiently across all channels. The updated pricing reflects these added capabilities while still offering remarkable scalability.

Whether you’re launching your first support desk or upgrading a complex operation, Zendesk provides flexible, AI-powered solutions designed to evolve with your needs.

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How Much Does Zendesk Cost?

Zendesk offers tiered pricing to serve teams of all sizes, with increasing capabilities as you scale. All plans now come with omnichannel support (email, chat, social, and voice) and access to Zendesk’s AI-powered features.

Zendesk Suite – Customer Service Software

The Zendesk Suite offers a complete, AI-powered customer service solution with ticketing, live chat, messaging, a help center, and voice capabilities. All plans drive efficiency with automations and AI agents, available 24/7 to solve customer issues.

Updated, Accurate Overview of Zendesk Suite Pricing (per user/month):

Zendesk Support Team – $19 (annual billing) / ~$25 (monthly billing)
Zendesk Suite Team – $55 (annual billing) / ~$69 (monthly billing)
Zendesk Suite Growth – $89 (annual billing) / ~$115 (monthly billing)
Zendesk Suite Professional – $115 (annual billing) / ~$149 (monthly billing)
Zendesk Suite Enterprise – Custom pricing (starting around $169 annually / ~$219 monthly)
Zendesk Suite Enterprise Plus – Custom quote (often listed near $249 annually)

Zendesk Suite Plans Overview

Zendesk Support Team ($19 per agent/month billed annually)

This plan provides streamlined email support, enabling teams to quickly establish efficient customer service operations. With essential email-based ticketing and core support functionalities, it serves as an ideal entry point for small teams or startups aiming to enhance their customer service capabilities swiftly.

Key features include:

Ticketing system
Email support
Contact form and Web Widget
Facebook and X (formerly Twitter) integrations
Unified Agent Workspace across channels*
Customer details and conversation history
Predefined responses with macros
Custom business rules with triggers and automations
Prebuilt analytic dashboards
1,000+ apps & integrations
Online support from the Zendesk team
Digital onboarding and adoption resources
Eligible for workforce management add-on
Eligible for quality assurance add-on

Zendesk Suite Team ($55 per agent/month billed annually / ~$69 monthly)

This plan delivers seamless, conversational service with out-of-the-box tools that are quick to set up. It expands on the Support Team with full multichannel support and new AI capabilities for automation and self-service, making it ideal for small teams ready to offer more comprehensive and conversational customer interactions.

Everything in the Support Team, plus:

Email, chat, voice, social messaging, and more
Help center
Generative search (New AI feature for self-service)
AI agents (New for automated resolutions)
Customer and internal knowledge base
Google Analytics for the help center
Messaging with live chat capabilities
Proactive messaging to customers
Social messaging, including Instagram, WhatsApp, Slack, and more
Phone support with call routing
Automated phone ticket creation
Voicemail and call recording
Text messaging

Zendesk Suite Growth ($89 per agent/month billed annually / ~$115 monthly)

This plan is tailored for growing businesses that require enhanced self-service options, advanced automation, and deeper insights. It is designed to efficiently manage increasing support volumes while ensuring high-quality service delivery, ultimately boosting efficiency and enabling the delivery of exceptional service at scale.

Everything in Suite Team, plus:

Multiple ticket forms
Light Agents (view and comment-only access for collaborators)
Service level agreements (SLA)
Customer satisfaction ratings (CSAT) & surveys
Multilingual support and content
Self-service customer portal
Business hours definition

Zendesk Suite Professional ($115 per agent/month billed annually / ~$149 monthly)

This is the most popular plan, tailored for mid-sized to large companies that require advanced support features, powerful collaboration, sophisticated routing, and in-depth analytics to truly optimize their operations and agent efficiency. With it, you can optimize your operations with powerful collaboration tools, skills-based ticket routing, and analytics.

Everything in Suite Growth, plus:

Custom and live analytics for in-depth insights
Side conversations for internal agent collaboration
Skills-based routing for efficient ticket assignment
Integrated community forums
Data location options
HIPAA enabled for healthcare compliance
Access to Sunshine Conversations (for rich messaging)
Eligible for Copilot add-on

Zendesk Suite Enterprise (Custom pricing, starting around $169 annually / ~$219 monthly)

This plan offers advanced administrative controls, enhanced security, and powerful tools for change management and scalability. It is designed for large organizations with the most complex and robust customer service demands, requiring highly customized solutions. Speak with Zendesk experts to customize a solution that fits your needs. With this plan, you can deliver personalized experiences at scale with custom roles and permissions.

Everything in Suite Professional, plus:

Sandbox testing environment for development and testing
Content blocks for reusable content snippets
Custom agent roles for granular permissions
Dynamic, Contextual workspaces
Audit logs for transparent activity tracking
Approval workflows
Extended queue size and wait times
Up to 300 help centers
Ticket queues to avoid agents cherry-picking
Business rules analysis
Visual data alerts
Eligible for Advanced Data Privacy and Protection add-on

Zendesk Suite Enterprise Plus (Custom quote, often listed near $249 annually)

This is Zendesk’s most comprehensive offering, providing the highest level of customization, advanced security, and performance. It is perfect for very large businesses needing to fine-tune support processes, scale operations across multiple regions, and safeguard against unforeseen events with robust disaster recovery.

Everything in Suite Enterprise, plus:

Optimize support and fine-tune change management with our most robust sandbox
Scale your business with our highest API rate limits
Protect your operations with enhanced disaster recovery

New Add-ons for Enhanced Capabilities

Zendesk also offers powerful add-ons to further enhance your service capabilities, available at Professional and higher plan levels for some, and all plans for others.

Copilot ($50 per agent/month billed annually)

An AI-powered copilot that instantly understands common customer issues, routes tickets, and provides proactive insights and suggestions to agents. Includes AI-powered workflows, generative AI writing tools, and AI-powered knowledge.

Zendesk Workforce Management ($25 per agent/month billed annually)

An ideal scheduling solution to meet AI-forecasted needs and provide comprehensive historical and real-time reporting on team performance and capacity.

Zendesk Quality Assurance ($35 per agent/month billed annually)

Automatically analyzes 100% of conversations across human and AI agents, BPOs, channels, and languages. AI detects issues, knowledge gaps, and coaching opportunities to improve service.

Zendesk Workforce Engagement Bundle ($50 per agent/month billed annually)

Combines Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate.

Advanced Data Privacy and Protection ($50 per agent/month billed annually)

Provides an extra layer of protection and privacy to support compliance and security policy obligations.

Contact Center ($50 per agent/month billed annually)

Powers complex contact centers with highly customizable IVR, GenAI-powered agent assistance, unified inbound and outbound voice, advanced analytics, and granular security and privacy control.

Zendesk Sell – Sales CRM

Zendesk Sell offers flexible pricing plans designed to suit various sales team needs and budgets.

Zendesk Sell Team ($19 per agent per month billed annually)

This plan provides the essentials to organize and track sales activities. It is perfect for small sales teams that are just starting out and need a basic yet robust CRM solution to manage their leads, contacts, and deals.

Included in Sell Team:

Customize up to 2 sales pipelines
Sync email conversations and calendar events
Set appointment dates and assign tasks
Logging and recording of calls and text messages
Pre-built sales dashboards for key metrics
Core API for managing Zendesk Sell data

Zendesk Sell Growth ($49 per agent per month billed annually)

This plan includes a full set of sales tools featuring advanced forecasting and analytics. It is suitable for growing businesses that require more advanced CRM functionalities to nurture contacts and drive sales growth.

Everything in the Sell Team, and:

Customize up to 10 sales pipelines
Extend capabilities with Core and Premium APIs
Create and manage a catalog of products
Build custom reports for in-depth analysis
Sales forecasting and goals tracking
Create new leads and contacts, nurture existing ones

Zendesk Sell Professional ($99 per agent per month billed annually)

This plan increases efficiency with task automation, lead and deal scoring, and advanced permissions and roles. It is ideal for mid-sized to large companies that need to manage leads, clients, and deals with sophisticated tools for scaling their sales operations.

Everything in Sell Growth, and:

Customize up to 20 sales pipelines
Define a scoring system to prioritize leads and deals
Set up automated workflows and triggers
Define granular user roles and permissions
Build a company hierarchy for related accounts

Zendesk Sell Enterprise (Starts at $150 per agent per month, billed annually)

This plan provides enterprise-level features tailored to complex needs, including the highest usage capacity. It is designed for large organizations with intricate sales processes that require extensive customization and scaling capabilities to manage unlimited sales pipelines.

Everything in Sell Professional, and:

Customize unlimited sales pipelines
Send unlimited targeted and timed emails

Final Thoughts

Zendesk continues to be a market leader by combining powerful tools, smart automation, and an intuitive UI in a platform that grows with your business. Whether you’re handling dozens or thousands of tickets per day, the new Zendesk Suite and Sell offerings provide the flexibility, AI muscle, and operational depth to deliver exceptional customer and employee experiences. Its flexible plans are attractive for companies seeking a reliable and scalable customer service toolset and CRM solutions.