The Pros and Cons of Using Bitrix24 Software

Many businesses struggle with managing their operations, from customer relations to internal task tracking. This challenge is amplified by the need for efficient remote collaboration, especially in today’s dynamic business environment. Companies often rely on multiple tools without a unified platform, leading to disjointed processes and increased chances of miscommunication. This fragmentation can result in lost productivity and opportunities and heightened stress for team members trying to coordinate across different systems. Bitrix24 aims to address these challenges by providing a centralized online workspace that integrates CRM, task management, collaboration, online meeting capabilities, and more.

This integration promises to streamline business processes, enhance team collaboration, and improve operational efficiency, leading to increased business productivity and profitability. While Bitrix24 presents itself as a comprehensive online workspace solution for businesses, users should consider all aspects before integrating it into their workflows. This article shares more insights into Bitrix24’s pros and cons and other factors to determine its suitability for your business needs.

Bitrix24 – Free Online Workspace for Your Business

Bitrix24 is a visionary brand that epitomizes the future of business operations. As an all-in-one online workspace, it offers over 35 AI-powered tools to integrate seamlessly into your business processes, providing a fully customizable platform for managing teams and driving sales. This AI-powered business software stands out by replacing multiple services and apps with a simple-to-use and centralized solution, making it superior to 99% of other market offerings. Its advanced business tools are accessible to companies of all sizes. 

Migrating data from other systems or CRMs is straightforward, ensuring a smooth transition to a more integrated and efficient workflow. Bitrix24 also effortlessly syncs with your preferred services and apps, enhancing its utility and ease of use. Including a free co-pilot AI assistant further cements Bitrix24 as a trailblazer in the digital workspace, providing intelligent, user-friendly support that enhances productivity and streamlines business processes.

The Cons or Disadvantages of Bitrix24


Despite its comprehensive suite of tools and features, Bitrix24 has some drawbacks. Users considering this platform should weigh these limitations carefully to determine if it aligns with their business needs.

  • Bitrix UI leaves much to be desired: Bitrix24’s interface is often perceived as cluttered and unintuitive, which can steepen the learning curve and hinder smooth navigation, especially for new users.
  • Limited customer support: Some users report inadequate customer support from Bitrix24, with users experiencing slow response times and unhelpful assistance, which can be problematic during critical times.
  • Reporting can be difficult: Users have found Bitrix24’s reporting features comprehensive but also overly complex and challenging to utilize effectively, complicating data analysis and decision-making processes.
  • The mobile version lacks features: Bitrix24’s mobile app is criticized for not offering the same functionalities as its desktop counterpart, limiting on-the-go productivity and access.
  • Reported bugs and glitches: Users have encountered bugs and glitches within the system, which can disrupt workflows and affect the overall user experience.
  • Issues with large files: Handling and uploading large files in Bitrix24 can be a challenging and frustrating experience, affecting document management and operational processes.

The Pros or Advantages of Bitrix24

Bitrix24 stands out as a versatile and comprehensive tool for businesses, offering many advantages that make it a preferred choice for businesses seeking efficient CRM and collaboration tools. Here are some of its pros:

  • User-friendly CRM: Bitrix24’s CRM is designed to be intuitive, making it easy for users to manage customer relationships, track interactions, and follow up on leads and opportunities. This accessibility ensures businesses of all sizes can effectively manage customer data without a steep learning curve.
  • Organized interface: The platform’s interface is clean and structured, providing a pleasant user experience. This organization helps users quickly find the features they need, from entering customer information to retrieving it later, enhancing productivity and reducing time spent on navigation.
  • Collaboration and workflow management: Bitrix24 excels at enabling team collaboration through shared tasks, files, and calendars, as well as live feeds that update company events in real-time. These features streamline team communication and coordination, ensuring everyone is aligned and informed.
  • Comprehensive marketing analytics: The software offers in-depth marketing analytics tools, allowing businesses to track the effectiveness of their marketing campaigns, understand lead sources, and make data-driven decisions to improve their marketing strategies.
  • Secure file sharing: With Bitrix24, teams can securely share and manage files and folders, protecting sensitive information. This security is crucial for businesses that handle confidential data and must maintain strict access controls.
  • Cost-effective CRM and phone system: Offering a combination of CRM and advanced telecommunication features, Bitrix24 provides significant cost savings compared to purchasing separate systems. This integration facilitates seamless communication with customers and within the team, all under one platform.
  • Effective task management: Bitrix24’s task management feature allows for detailed tracking of projects and tasks, including setting deadlines, assigning responsibilities, and monitoring progress. This feature is particularly beneficial for teams working on collaborative projects, as it helps keep everyone on track and accountable.
  • Social media integration: Bitrix24 supports integration with various social media platforms, enabling businesses to manage their social media presence and interact with customers directly. This integration helps streamline social media marketing efforts and improve customer engagement.
  • Valuable reporting tools: The platform provides comprehensive reporting capabilities, allowing businesses to generate detailed reports on sales, marketing, and other operational areas. These reports help analyze performance, identify trends, and make informed strategic decisions.

Bitrix24 Key Features

Bitrix24 is a dynamic and versatile platform that offers a wide range of features to support various aspects of business operations, from communication and project management to HR and automation.

  • Collaboration: It offers a virtual office setup, enabling teams to work, communicate, and collaborate seamlessly, regardless of location, fostering a unified and productive work environment.
  • CRM: Bitrix24 features a robust client management system, customer support, and marketing automation, making it a powerful digital sales suite for effectively nurturing and tracking customer relationships.
  • Tasks & Projects: This tool provides tools for setting tasks, managing projects, and receiving work reports. Thus, it serves as an effective project management solution that helps teams stay organized and achieve their goals.
  • Contact Center: Equips businesses with diverse communication tools, including telephony and live chat, facilitating efficient and quick client interactions across various channels.
  • Sites & Stores: It includes a user-friendly website builder with templates for creating professional websites, landing pages, and online stores, supporting businesses in establishing and expanding their online presence.
  • HR & Automation: It offers a suite of HR and business process automation tools that streamline team workflow management and enhance operational efficiency.
  • AI-powered assistant CoPilot: It also integrates an AI assistant that aids in performing routine tasks, generating ideas, and improving productivity, demonstrating the platform’s innovative approach to business management.
  • Integrations: This collaborative tool provides extensive integration options with multiple tools, such as Zoom, Xero, Dropbox, Zapier, QuickBooks, and more, through Bitrix24.Market and supports custom app development with its REST API, allowing businesses to tailor the platform to their unique needs and workflows.

Bitrix24 Use Cases

Bitrix24 is used, loved, and trusted by over 15 million users worldwide. It’s an indispensable tool for different sectors seeking to optimize their workflows and enhance productivity. Some key use cases illustrate its adaptability and impact across different business functions.

  • Self-employed entrepreneurs: Bitrix24 serves as a comprehensive workspace, offering tools for CRM, project management, and task management, aiding entrepreneurs in efficiently running their businesses from one platform.
  • Freelancers: Bitrix24 provides freelancers with communication tools, document management, and task management capabilities, facilitating seamless project execution and client interactions.
  • Small businesses: With features like online store builder, website builder, and customer service tools, Bitrix24 enables small businesses to establish their online presence and manage customer relationships effectively.
  • Retailers: E-commerce functionalities, including online store and landing page builders, empower retailers to create engaging online shopping experiences and manage sales operations.
  • HR managers: Human resource management features in Bitrix24 assist HR managers in overseeing employee information, performance, and schedules, streamlining HR processes.
  • Marketing teams: Bitrix24’s marketing automation and social networking tools enable marketing teams to execute campaigns, analyze results, and engage with audiences across different platforms.
  • Project managers: Bitrix24 offers project management and task management tools, enabling project managers to plan, execute, and monitor projects efficiently, ensuring timely delivery and resource optimization.
  • IT departments: Bitrix24 supports IT departments through robust document management, workflow automation, and integration features, allowing them to streamline IT processes, manage digital assets, and ensure seamless operations across technological infrastructures.

Bitrix24 Pricing and Costs

Bitrix24 offers flexible pricing to accommodate businesses’ varied needs and sizes, providing options for monthly and annual subscriptions, with up to 20% savings available for the yearly plans. Here’s a closer look at Bitrix24’s pricing structure:

  • Free Plan:
    • Cost: 100% free
    • Users: Unlimited
    • Storage: 5 GB
  • Basic Plan:
    • Cost: US$ 61 per organization per month (when billed monthly)
    • Users: Includes 5 users
    • Storage: 24 GB
  • Standard Plan:
    • Cost: US$ 124 per organization per month (when billed monthly)
    • Users: Includes 50 users
    • Storage: 100 GB
  • Professional Plan:
    • Cost: US$ 249 per organization per month (when billed monthly)
    • Users: Includes 100 users
    • Storage: 1,024 GB (1 TB)
  • Enterprise Plan:
    • Cost: US$ 499 per organization per month (when billed monthly)
    • Users: Includes 250 users
    • Storage: 3 TB

Additionally, Bitrix24 offers a 15-day free trial period, allowing potential users to explore most features of the higher-tier plans before committing to a subscription.

We wrote an article on Bitrix24 Pricing Plans & Costs Guide. Also, read the official Bitrix24 Pricing Page.


Bitrix24 emerges as a comprehensive solution for businesses seeking to enhance their operational efficiency and collaboration. With its extensive range of features, from CRM and project management to e-commerce and HR automation, Bitrix24 caters to diverse business needs. Its flexible pricing structure, including a free trial for the paid plans and a free plan, makes it accessible for businesses of all sizes. As a versatile and cost-effective platform, Bitrix24 is a great tool for managing and growing your business.

Peter Kanai

Peter Kanai

Peter Kanai is a Google-certified freelance writer with over a decade of experience crafting high-quality content for business websites, blogs, and SEO & email marketing campaigns. His on-demand writing services are all about helping businesses expand their online presence and achieve their objectives. With a proven track record in delivering results-driven content, Peter is the go-to freelance writer for business owners seeking a strategic partner to help them grow their brand online.

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