The Pros and Cons of Using Teamwork Software

Teamwork is no longer just a project management platform — it’s now a full-featured, AI-powered client work management system purpose-built for service-based teams. It’s designed to help agencies, consultants, and IT firms manage client projects from intake to invoice — with resource forecasting, automated task flows, and real-time profitability insights all under one roof. With 16,000+ businesses onboard, over 40 million billable hours logged, and 17,000 new projects started every week, Teamwork stands out by tackling the chaos of client work head-on.

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Its edge? It was designed not just for project tracking but to eliminate scope creep, missed deadlines, and overworked teams. If you’re a project manager, operations lead, or agency owner looking for more control, better visibility, and less stress, Teamwork might be the right fit. With ready-made templates, built-in budgeting tools, and automation driven by TeamworkAI, it’s positioned as the ideal tool for remote and hybrid teams juggling multiple client demands.

For organizations seeking a more budget-friendly alternative to Teamwork, AceProject presents a compelling option. Unlike traditional per-user pricing models, AceProject employs a per-project billing structure, which can result in substantial cost savings for teams managing multiple projects with varying team sizes.

Teamwork: Online Project and Resource Management Software

Teamwork is a cloud-based project and resource management platform built to simplify complex client work. The tool combines project planning, time tracking, resource forecasting, and profitability reporting — with powerful AI features that reduce admin and speed up execution. Its intuitive UI supports real-world workflows, from intake forms and task management to invoicing and reporting — all within one centralized hub. Teams can visualize workloads, balance capacity, and spot bottlenecks before they derail deadlines.

In 2025, recent updates include an improved dashboard layout, smarter notifications, and deeper integrations with tools like HubSpot, Slack, and Google Drive. Teamwork adapts well to hybrid work setups. With its client-specific portals, secure communication channels, and mobile app, it enables distributed teams to stay aligned without the hassle of scattered spreadsheets or endless email chains.

The Pros or Advantages of Teamwork

When looking for a project management tool, users want to ensure they’re investing in a platform that can scale with their business and adapt to evolving client demands. The modern workplace requires solutions that go beyond simple task tracking to provide comprehensive visibility into team performance and financial health. Teamwork continues to dominate the client work software space in 2025 by offering a wide range of advantages for users. Its top pros include:

Built for Client Work: Unlike generic PM tools, Teamwork is tailored for client-based teams with billable hour tracking, client dashboards, and profitability insights. This specialized focus means you can manage client relationships directly within the platform, eliminating the need for separate invoicing or client communication tools.
AI-Powered Efficiency: TeamworkAI reduces admin work by turning updates into tasks and answering resourcing or profitability questions instantly. The AI learns from your team’s patterns and proactively suggests optimizations, helping you make data-driven decisions without manual analysis.
Flexible Resource Planning: Visualize availability, forecast workloads, and ensure your team isn’t over- or under-utilized. The drag-and-drop scheduling interface makes it easy to reassign resources when priorities shift or unexpected projects arise.
Clear Project Visibility: Smart dashboards and health reports help you course-correct before issues become problems. Real-time status updates and automated alerts ensure stakeholders stay informed without requiring constant manual reporting.
Easy Time & Budget Tracking: Capture billable hours and expenses directly inside each project for accurate invoicing. Built-in timers and mobile apps make it effortless for team members to log time as they work, improving accuracy and reducing administrative overhead.
Strong Templates & Onboarding: Get started fast with use-case-specific templates for everything from onboarding to campaign launches. These templates are customizable and based on industry best practices, helping teams avoid common project management pitfalls.
Robust Integrations: Plays well with HubSpot, Slack, Google Workspace, and more — so you can keep your existing stack. Two-way data sync ensures information stays consistent across platforms, eliminating duplicate data entry.
Custom Automations: Save hours per week by automating repetitive actions and workflows. The automation builder is intuitive enough for non-technical users while powerful enough to handle complex, multi-step processes.
Secure by Design: Enterprise-grade security (SOC 2 Type 2, SSO) built to protect sensitive client data. Regular security audits and compliance certifications give you peace of mind when handling confidential client information.
Scalable Plans: Grows with your team — from solopreneurs to agencies managing hundreds of projects. The pricing structure adapts to your usage patterns, so you only pay for the features and capacity you actually need.

The Cons or Disadvantages of Teamwork

While Teamwork is highly capable, it’s not perfect, with users reporting several key limitations. The platform can be challenging for larger teams due to time-consuming initial configuration and escalating costs as you add more users and features. Additionally, some users find the interface overwhelming during onboarding, and the system may experience performance issues when managing 100+ concurrent projects. Here are some of Teamwork’s disadvantages:

Steep Setup for Larger Teams: Initial configuration for big teams or custom workflows can be time-consuming, often requiring dedicated IT resources and extensive planning. Organizations with complex hierarchies, multiple departments, or specialized processes may find themselves spending weeks fine-tuning permissions, workflows, and integrations before the system becomes fully operational.
Pricing Adds Up: The more users and features you add, the higher the cost — potentially a barrier for startups or freelancers. What starts as an affordable solution can quickly escalate into a significant monthly expense as teams grow, especially when factoring in premium features like advanced reporting, additional storage, and enterprise-level security requirements.
Interface Overload: Some users find the interface busy or overwhelming, especially when first onboarding. The abundance of features, menus, and customization options can create decision paralysis for new users, leading to longer adoption times and potential resistance from team members who prefer simpler, more streamlined tools.
Limited Native CRM Integration: While it supports HubSpot well, it still lacks direct CRM integrations with tools like Zoho or Freshsales. This forces teams using other CRM platforms to rely on third-party connectors or manual data synchronization, potentially creating data silos and reducing overall workflow efficiency.
Kanban View Still Basic: Compared to tools like Trello, the Kanban experience is less flexible and lacks automation depth. Users accustomed to advanced Kanban features may find Teamwork’s board view restrictive, with limited customization options for card layouts, automated movements, and visual workflow management.
Performance Lag with Large Workloads: Users running 100+ concurrent projects may experience slower load times or lags, particularly when generating complex reports or switching between multiple project dashboards. This can impact productivity during peak usage periods and may require additional infrastructure investment for larger organizations.
Learning Curve: Despite tutorials, some features require exploration to master — especially for non-tech-savvy users. The platform’s comprehensive feature set means team members may need ongoing training and support to fully utilize advanced capabilities like resource planning, custom reporting, and automation workflows.

Key Features

Teamwork offers a robust set of features designed to streamline client-focused project execution and resource management. Unlike other project management tools that focus solely on task tracking, Teamwork integrates financial oversight with operational management, making it particularly valuable for service-based businesses. The platform’s AI-powered features and automation capabilities reduce administrative overhead while maintaining comprehensive project visibility.

Here are the most important capabilities of Teamwork:

TeamworkAI: Turn updates into tasks instantly, ask questions with smart filters, and get real-time answers about overbooked team members or budget risks.
Resource Scheduling: View staff availability at a glance, balance workloads, and plan assignments without guesswork.
Project Health Reports: Instantly understand which projects are on track, behind, or at risk using color-coded dashboards.
Planned vs. Actual Reporting: Measure time, budget, and performance against original estimates for better forecasting and control.
Client Workspaces: Keep all client communications, approvals, and project updates in one dedicated area to reduce noise and confusion.
Budgeting & Time Tracking: Track every billable hour, monitor profitability, and avoid scope creep with built-in financial tools.
Ready-Made Templates: Launch campaigns, onboard clients, or manage retainer work using pre-built templates tailored to your workflow.
Integrations: Connect seamlessly with HubSpot, Slack, Microsoft Teams, Google Drive, Dropbox, and 100+ other tools.
Automations: Streamline repetitive tasks with up to 100,000 monthly automation actions (based on plan).
Secure & Scalable: SOC 2 Type 2 certified, with advanced enterprise-grade features like SSO and dedicated infrastructure.

Teamwork Use Cases

Teamwork supports a wide range of industries and team structures. Its flexibility makes it especially powerful for client-based organizations that need visibility, accountability, and scalability. Unlike traditional PM software that focuses primarily on internal task management, Teamwork bridges the gap between project execution and client relationship management, making it particularly valuable when teams need to balance internal productivity with external client satisfaction and profitability. Use cases include:

Agencies: Track billable hours, manage creative approvals, and juggle multiple client campaigns in one platform.
IT Services: Assign tasks, monitor profit margins, and ensure consistent service delivery across client accounts.
Consultants: Centralize client communications and deliverables while managing resources across multiple engagements.
Accounting & Finance Firms: Plan work around tax seasons or retainer deadlines and ensure nothing slips through the cracks.
Operations Teams: Oversee cross-departmental workflows and resource allocation with a high-level overview of team bandwidth.
Marketing Teams: Coordinate campaign planning, content calendars, and performance reports with built-in collaboration tools.
Service Delivery Teams: Plan, execute, and report on deliverables efficiently with full visibility for stakeholders.
Professional Services Firms: From legal to HR, manage projects, track hours, and bill clients in a compliant, organized way.

Teamwork Pricing and Costs

Teamwork offers flexible, scalable pricing with something for every team — from solopreneurs to enterprise agencies. All plans include TeamworkAI, access to core project management features, and a 30-day free trial. Annual billing offers notable savings, while monthly billing allows more flexibility.

Free Plan – $0/month (Up to 5 users, 5 projects)

Best for: Solopreneurs or small teams just starting out.
Core features: Basic project management tools, TeamworkAI, 100 automation actions/month, essential integrations, and limited storage.

Deliver Plan – $13.99/user/month or $10.99/user/month (billed yearly)

Best for: Growing teams who need automation, templates, and project health reporting.
Core features: 20 project templates, 5,000 automation actions/month, intake forms, 100 GB storage, TeamworkAI, teams feature, and planned vs. actual reporting.

Grow Plan – $25.99/user/month or $19.99/user/month (billed yearly)

Best for: Agencies and teams managing complex, multi-project workloads with budgeting and resource planning needs.
Core features: 50 project templates, 600 active projects, 250 GB storage, 20,000 automation actions/month, budgeting & time tracking, HubSpot integration, workload resource planner, and advanced reporting.

Scale Plan – Custom Pricing

Best for: Large organizations needing advanced profitability tools, custom reports, and unlimited automations.
Core features: 100,000 automation actions/month, 500 GB storage, profitability reports, resource scheduling, custom and scheduled reporting, retainer management (beta), and unlimited premium features.

Enterprise Plan – Contact Sales

Best for: Organizations requiring enterprise-grade security, support, and performance.
Core features: Everything in Scale, plus advanced security with SSO, premium onboarding, increased API limits, up to 1,000 GB storage, a dedicated account manager, and up to 10 hours of technical service.

Pro Tip: Annual billing saves up to 20%, making it ideal for established teams ready to commit. Start with the free trial to test features before choosing your plan.

Conclusion

Teamwork remains one of the top project and resource management tools for teams doing client work. With built-in profitability tracking, flexible planning tools, and AI-powered productivity features, it’s a clear winner for agencies, consultants, and professional service firms. While there’s a learning curve and pricing isn’t the cheapest, the trade-off is powerful control and visibility over your client projects. Explore the free trial to see if it’s the right fit before committing to a paid plan. For teams needing a system built to reduce admin, boost billable hours, and keep projects on track — Teamwork delivers.